Why it matters: Every shopper deserves an inclusive retail journey, both in-store and online.
What we do: Store layout audits, signage/access routes, digital/e-commerce audits, staff awareness sessions.
Outcomes: Higher footfall, stronger customer loyalty, and enhanced brand equity as inclusive retailers.
Why Now
Accessible retail environments drive higher sales and customer loyalty. Barriers from inaccessible entrances to non-compliant e-commerce platforms; cost businesses both customers and reputation.
What We Do
- Accessibility audits of stores, malls, and retail complexes
- Inclusive signage, wayfinding, and layout recommendations
- Digital accessibility audits for websites and e-commerce platforms
- Training retail staff on disability-inclusive service
Outcomes
- Increased footfall and online engagement
- Stronger customer loyalty and brand value
- Inclusive reputation in competitive retail markets
Compliance & ROI
- Comply with RPwD Act and consumer protection standards
- Expand customer base with inclusive shopping experiences
- Improve sales conversion and brand recognition